Refund policy

We love our customers and want you to love your BladeLit purchase. We understand the difficulties of shopping online and are committed to top-notch service so you're always happy shopping with us.

All Sales Are Final — Except for Damaged Items

Because of the nature of our products, BladeLit does not accept returns or exchanges for change of mind, wrong choice, or buyer's remorse. All sales are final once shipped.

The only exception is a product that arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, you must email us at blade.lit@outlook.com on the same day your order is delivered, with your order number and clear photos of the damage.

Claims submitted after the delivery date cannot be honored. We use the carrier's tracking timestamp and delivery confirmation to verify all claims. If your claim is approved, we will replace the item or issue a refund to your original payment method.

Not Covered

We do not accept returns or refunds for: change of mind, incorrect orders placed by the customer, items reported after the delivery date, or products damaged through misuse after delivery.

Refunds (if approved)

Once an approved damage claim is processed, a credit is automatically applied to your original method of payment. Financial institutions typically take 2–3 business days to post the refund. If you haven't received it after that, email blade.lit@outlook.com and we'll investigate.

Feedback

We'd love to hear your feedback, questions, or concerns — email us at blade.lit@outlook.com. We take your feedback seriously and always strive to improve.